Customer Service Consultant – HARTMANN South Africa
Location: Johannesburg, South Africa
Job Type: Full-Time
Job Description:
HARTMANN South Africa is looking for a Customer Service Consultant to provide excellent service by processing orders efficiently, handling customer queries, and supporting the company's commitment to being best in class.
Key Responsibilities:
- Process customer orders accurately and efficiently.
- Handle customer complaints by identifying issues, providing solutions, and ensuring resolution.
- Escalate queries and complaints to the relevant department when necessary.
- Perform general administrative duties, including filing orders and credit notes.
- Prepare correspondence, quotes, and provide product knowledge to clients.
- Release back orders when stock is booked in and complete back-order reports weekly.
- Keep the out-of-stock notice board updated.
- Ensure all returns are processed, and customer credits are completed.
- Sort post and internal print work.
- Manage sample requests and ensure correct distribution.
- Maintain professional relationships with customers and update customer records.
Requirements:
- Grade 12 (Matric) qualification.
- SAP experience is essential.
- Proficiency in MS Office.
- Fluency in English and Afrikaans.
- Strong multitasking and prioritization skills.
- Excellent planning and time management abilities.
- Strong verbal and written communication skills.
Post a Comment