Debtors Clerk

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Debtors Clerk (Sandton)
Reference Number: HO-SST-011
Date Posted: 2025/03/14

Job Purpose:
The Debtors Clerk will be responsible for invoicing customers, allocating receipts, collecting receivables, reconciling accounts, and resolving queries through Kofax Total Agility (KTA) worklists in accordance with company standards and regulations.

Key Performance Areas:

• Create new customers and adjust current customer accounts in the system via KTA.
• Generate customer invoices on IFS for various services (concessionaires, sponsorships, rebates, staff sales, sundry) as requested by units via KTA.
• Process invoices for travel agents based on unit documentation and external capturing where required.
• Process credit notes and clear AR receipts that are not identifiable from the cash book.
• Follow up with units regarding unclear receipts via KTA.
• Reconcile and process monthly Advanced Payment receipts and Iveri payments into IFS, ensuring they reconcile to Opera.
• Process customer and punter refunds, and follow up on outstanding invoices.
• Assist in handling queries and processing for Intercompany/Debtors Clerks.
• File physical invoices and payments.
• Meet KPIs, including the number of invoices generated and long outstanding receipts.
• Keep management updated on payment progress and escalate unresolved issues.
• Resolve pay-related queries with internal and external clients.
• Develop strong working relationships with other departments and provide professional customer service.
• Stay updated on advanced payment services, facilities, and online reservation channels.

Requirements:

Education:

• Grade 12
• A diploma in finance is an advantage.

Experience:

• At least 1 year of experience as a Debtors Clerk.

Skills and Knowledge:

• Analytical and problem-solving skills.
• Attention to detail and strong organizational skills.
• Proficiency in clerical administrative tasks and checking accuracy.
• Good communication skills (written and verbal) in English.
• Numerical and invoicing process knowledge.
• Familiarity with AR receipt and collection processes.
• Proficient computer skills (MS Office, IFS AR module).
• Strong telephone etiquette.
• Ability to deal with both internal and external customers effectively.

Equity:

• Preference will be given to employees from designated groups in accordance with the Employment Equity Act, SISA internal recruitment policy, and units' employment equity plans.

Work Level: Skilled
Job Type: Permanent
Salary: Market Related
EE Position: Yes
Location: Sandton

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