Pharmacist Assistant (QPB) – Clicks Seaside Village
Location: Cape Town, Western Cape, South Africa
Company: Clicks Group
Job Type: Permanent
Closing Date: 13 March 2025
Reference Number: click_019485
Job Purpose
Clicks is looking for a Qualified Pharmacist Assistant (QPB) to provide pharmaceutical care services within their scope of practice, ensuring effective dispensary administration and customer satisfaction.
Key Responsibilities
- Interact professionally with customers while maintaining strict confidentiality.
- Administer scripts and handle prescription-related claims.
- Ensure accurate profile handling and processing of customer information.
- Liaise with healthcare professionals when required.
- Solve queries and follow up on outstanding issues.
Duties
- Assist customers via telephone and other channels regarding medication and healthcare services.
- Accurately capture prescriptions at the Central Pharmacy Centre.
- Manage patient profiles and assist with chronic authorizations.
- Handle queries related to prescriptions and liaise with other departments.
- Ensure compliance with Standard Operating Procedures (SOPs).
Knowledge & Skills Required
- Product knowledge, including OTC (Over-the-Counter) medication.
- SAPC regulations and relevant legal knowledge.
- Understanding of the chronic authorization process.
- Strong customer service skills.
- Computer literacy (MS Office).
- Accuracy and attention to detail.
- Bilingual proficiency (English required).
- Ability to work well under pressure and meet deadlines.
Competencies
- Adhering to principles and values.
- Working with people.
- Delivering results and meeting customer expectations.
Minimum Requirements
- Experience: Minimum 1 year as a Pharmacist Assistant (Post Basic).
- Education: Further Education and Training Certificate in Pharmacist Assistance (Essential).
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