Product Replacement Advisor
Company: Huntswood
Location: Umhlanga, KwaZulu-Natal
Job Type: Permanent
Experience Level: Mid-Senior
Closing Date: 14 March 2025
About the Company
Huntswood is a proud partner to a leading UK insurer that provides appliance breakdown cover to nearly 9 million customers in the UK. They are looking for Product Replacement Advisors to join their inbound sales and service department.
Minimum Requirements
- Grade 12 or equivalent qualification
- Minimum 1 year experience in targeted sales through service
- Excellent communication skills
- Ability to upsell and handle objections
- Team player with a passion for customer service
- Calm under pressure with the ability to multi-task
Key Responsibilities
- Assist customers in choosing replacement appliances
- Handle policy queries and product replacements
- Guide customers on installation and disposal services
- Sell product cover plans for replacement appliances
- Provide excellent customer service with every interaction
- Resolve customer inquiries efficiently and professionally
What to Expect
- 4-week training programme to learn systems and service techniques
- Rotational shift work from Monday to Sunday
- Career growth opportunities within the company
Core Behaviours
- Winning Mindset – Passionate and always striving for improvement
- Servant Leadership – Respectful, empathetic, and acting with integrity
- Deliver WOW! – Taking ownership and delivering exceptional service\
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