Reception Administrator - Mediclinic Pietermaritzburg
Location: Pietermaritzburg, South Africa
Closing Date: 30 March 2025
Number of Positions: 1
Recruiter: Lynelle Govender
Reference Number: 59062
Workplace Type: On-site
Contract Type: Permanent
Job Purpose
The role involves assisting patients with all aspects of admissions and discharges in a professional manner, preventing operational and financial risks to the organization, and exceeding client expectations.
Key Responsibilities
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Ensure admissions (including pre-admissions/bookings) are captured and processed as per procedure
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Identify and prevent financial risks by adhering to policies and procedures
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Ensure an effective discharge process according to the Patient Administration Manual
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Maintain patient confidentiality
Minimum Education
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Essential Education: Grade 12 or equivalent
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Desired Education: None
Experience
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Essential Minimum Experience: None required
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Desired Experience:
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Reception administration experience
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Experience in a private healthcare facility
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Skills & Knowledge
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Knowledge of Debtpack Enquiry application (to check outstanding amounts and blacklisted patients)
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Understanding of admissions, bed functions, preparation for next day, and discharge processes
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Knowledge of anatomy (including terminology)
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Familiarity with hospital switchboard systems
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Awareness of patient administration policies and procedures (e.g., confidentiality, cash handling, blacklisted patients, etc.)
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Experience with patient admin programs on the AS400 system
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Proficiency in Microsoft Office
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Understanding of ICD and CPT codes
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Knowledge of medical aid schemes and the private healthcare environment
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Familiarity with Workmans Compensation Act (WCA) processes, procedures, and policies
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Knowledge of emergency/major incident protocol (e.g., fire, floods, robbery)
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Ability to identify possible financial risks (e.g., blacklisted patients, handling patient valuables, etc.)
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