Receptionist – Protea Hotel by Marriott® (Mahikeng)
Closing Date: Not specified
Job ID: 25043417
Position Type: Full Time
Location: Protea Hotel Mahikeng
Career Area: Administrative
Salary: Market Related
Position Summary
Protea Hotels by Marriott® is seeking a Receptionist to join the team in Mahikeng. If you’re passionate about hospitality and delivering top-notch service, this is your chance to be part of "The Coolest Hotel Brand in South Africa".
Key Responsibilities
✅ Guest Services
- Manage check-ins/check-outs, reservations, and room changes
- Secure payments and verify billing details
- Handle guest requests, messages, and complaints
- Provide information on hotel services and local attractions
- Ensure outstanding guest satisfaction and service
✅ Administration
- Process daily reports and maintain accurate guest records
- Handle cashier duties, including payment processing and cash balancing
- Keep track of room status, occupancy, and special requests
- Assist with wake-up calls and guest communications
✅ Mobile Guest Services
- Manage mobile check-ins, room key activations, and digital guest requests
- Ensure smooth operation of the hotel’s CRM and mobile control systems
✅ Safety, Security & Compliance
- Follow safety protocols and handle emergency situations
- Report incidents, accidents, or unsafe conditions
- Maintain guest confidentiality and uphold company policies
✅ Guest Relations
- Greet guests warmly and professionally
- Address guest needs promptly and positively
- Assist individuals with disabilities as needed
Required Qualifications
Education:
- High school diploma / G.E.D. equivalent
Experience:
- No prior experience required (hospitality experience is a plus!)
Skills:
- Excellent communication (verbal & written)
- Strong interpersonal and customer service skills
- Computer literacy (hotel systems like OPERA, Fidelio, or similar is an advantage)
- Ability to multitask and work under pressure
- Professional appearance and positive attitude
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