Service Consultant (Talent Pool)
Business Unit: Discovery Insure
Function: Insurance (Short Term)
Date: 21 March 2025
Key Purpose
To assist clients in a call centre with policy changes, policy advice, complaints, escalations, and all ongoing support after a policy has been activated.
Responsibilities
- Maintain accurate details of queries and communicate with management.
- Upsell products to existing clients.
- Make outbound calls to clients for servicing changes.
- Provide technical support related to Vitalitydrive.
- Ensure first-call resolution for client queries.
- Provide ongoing client support and accurate administration.
- Meet monthly product and soft skills knowledge targets.
- Engage with stakeholders and service providers.
- Work collaboratively, demonstrating self-management and alignment with Discovery’s values.
Education and Experience Requirements
- Matric (Essential)
- 1 year call centre experience in the short-term insurance industry (Essential)
- Experience dealing with service providers (Essential)
- FAIS Credits - full qualification (Essential)
- 1 year sales experience (Advantageous)
- RE 5 qualification (Advantageous)
- Class of business certificate (Advantageous)
- Continuous Professional Development (CPD) certificate (Essential and/or Advantageous)
- Degree (Advantageous)
Employment Equity
Discovery is committed to Employment Equity. As an Equal Opportunities employer, we encourage and welcome applications from candidates of all backgrounds, including individuals with disabilities.
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