Shop Assistant / Cashier - Umhlanga & Surrounding Areas
Company: Clicks Stores and Dispensary
Industry: FMCG & Supply Management
Location: Kwazulu Natal
Job Category: FMCG, Retail, Wholesale, and Supply Chain
Contract: Permanent
EE Position: Yes
Listing Reference: click_019511
Apply By: 19 March 2025
Job Summary:
The Shop Assistant / Cashier will provide efficient customer service, manage point of sale (POS) activities, and support merchandising efforts to enhance the customer experience at Clicks Stores.
Key Responsibilities:
- Execute all POS operational activities efficiently and accurately.
- Scan merchandise and process payments, ensuring accuracy in handling cash and clubcard rewards.
- Promote Clicks’ clubcard to customers and enroll new members to meet participation targets.
- Ensure customers are aware of current promotions to boost sales.
- Act as a brand ambassador by offering friendly and professional customer service.
- Maintain merchandising and general housekeeping duties to store standards.
- Stay updated on product knowledge, ranges, promotions, and events to provide accurate information to customers.
Knowledge and Skills Required:
Knowledge:
- Basic math calculations.
- Retail/FMCG experience and understanding of merchandising and promotional principles.
- Understanding of stock management procedures.
- Customer service excellence.
Skills:
- Planning and organizing.
- Problem-solving.
- Strong customer orientation.
- Good communication.
- Computer literacy.
- Numeracy skills.
Competencies:
Essential:
- Relating and networking.
- Following instructions and procedures.
- Delivering results and meeting customer expectations.
Desirable:
- Working with people.
- Persuading and influencing.
- Planning and organizing.
- Coping with pressures and setbacks.
Minimum Requirements:
Experience:
- Desirable: Experience in a customer-facing role within retail/FMCG.
Education:
- Essential: Grade 12.
- Desirable: Minimum of 50% in Maths and English at Grade 12 level.
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