Warranty Clerk (Hyundai Wonderboom)
Location: Wonderboom, Gauteng, South Africa
Job Type: Permanent
Reference Number: MOT240311-14
Closing Date: 2025/03/18
Job Description
The Warranty Clerk will ensure correct and timely submission of claims according to Company and Hyundai Automotive SA policies. The role requires professionalism to build customer confidence in the brand.
Specific Role Responsibilities
- Validate vehicle data on documentation before input.
- Review job cards before costing (car shop, paint, panel).
- Ensure correct damage codes on all claims.
- Handle and resolve claim queries promptly.
- Maintain security and cleanliness of the parts claim store.
- Tag all warranty parts correctly.
- Send prescribed parts to suppliers within required times.
- Process paint shop claims.
- Liaise with HASA warranty claims for seamless processing.
- Track back-ordered warranty parts and ensure customer follow-ups.
- Verify vehicle history, warranty period, and mileage.
- Ensure vehicles are inspected by the workshop before claims.
- Record correct part numbers and get authorisation before repairs.
- Reconcile warranty job cards, invoices, and claim forms to the warranty register.
- Submit claims to HASA within 7 days of repair completion and ensure invoices are received.
- Destroy failed parts according to policy unless instructed otherwise.
- File warranty documents by chassis number.
- Maintain a report for parts over 30 days for incentives.
- Handle additional tasks as requested by management.
Qualifications and Experience
- Matric
- 2+ years experience in a similar role
Skills and Personal Attributes
- Strong attention to detail
- Good communication skills
- Previous experience in a warranty role
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