Administrator: Resource Scheduler

Company: BCX
Location: Centurion, Gauteng
Job Type: Permanent
Date Posted: 15 April 2025
Business Unit: Cloud Platform Solutions
Department: Digital Workspace Management
Reporting: Ops Manager: Onsite and Remote Operations

About the Role

BCX is seeking an Administrator: Resource Scheduler to coordinate and drive operational tasks within the team. This role involves streamlining business functions and working closely with other business units and third parties to ensure optimal service delivery and contract compliance.

Key Responsibilities

Operational Coordination & Service Delivery

Work with internal BCX processes to manage and deliver contracted SLA agreements
Drive reduction in reactive incidents and maintain proactive maintenance to ensure endpoint health
Keep records and calls updated in relevant systems
Communicate issues and unforeseen problems with management
Collaborate with third parties to ensure services are delivered according to SLAs
Liaise with technical employees to ensure service delivery and resolve any issues
Assist with technical first-line or remote support when needed
Book devices and peripherals and maintain updated records
Follow internal administrative processes and reporting requirements

Core Skills & Capabilities

Proficient in Microsoft Office and SAP
Strong administrative skills with an understanding of IT terminology
Excellent planning, organizing, and communication skills
Ability to cope with pressures, setbacks, and deadlines
Able to follow instructions and procedures effectively
Strong team player with the ability to work with diverse individuals

Qualifications & Experience

Minimum: NQF 4: Grade 12 National Diploma
Experience: 2 years in a similar role
Preferred: Certifications in a relevant field

Additional Requirements

Valid driver’s license and ability to travel locally
Willingness to work staggered hours, shifts, overtime, and respond to call-outs

Click here to apply

Administrator: Resource Scheduler