Job Title: Administrator
Business Unit: Discovery Corporate & Employee Benefits
Department: Umbrella Fund Operations – Retirement Funds
Function: Administration and Office Support
Location: South Africa
Date Posted: 08 April 2025
About Discovery
Discovery is a purpose-driven organization committed to making people healthier and enhancing their lives. As a global thought leader, Discovery values innovation, integrity, and impactful societal contributions.
Corporate & Employee Benefits Division:
This unit reimagines retirement savings and life insurance by integrating employee behavior to build healthier, wealthier workforces—offering a unique, fast-paced, and innovative environment.
Key Purpose of the Role
You’ll manage daily administration tasks and lead a small team in Umbrella Fund Operations. This includes overseeing various Retirement Fund processes such as:
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Monthly contributions
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Claims
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Investment choices
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Transfers (Individual, Section 14, Section 28)
You'll ensure efficient and compliant operations, uphold service level agreements, and support continuous process improvement in a dynamic, growing business unit.
Key Responsibilities
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Process daily/monthly transactions accurately and within SLA.
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Perform quality assurance on document verifications.
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Ensure compliance with regulatory frameworks (Pension Funds Act, Tax Act, Fund Rules, etc.).
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Deliver on data quality and completeness.
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Resolve internal and client queries and escalations professionally.
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Prepare client and management reports.
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Support project management and team coordination efforts.
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Serve as a subject matter expert in Retirement Fund operations.
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Engage in problem-solving, root cause analysis, and continuous improvement.
Required Skills & Competencies
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Strong leadership and teamwork ability
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Excellent planning and organizing skills
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Clear, persuasive communication
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Problem-solving and analytical thinking
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Able to thrive under pressure
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High attention to detail
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Knowledge of MS Office (Advanced Excel)
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Familiarity with Compass and Paradigm (internal systems)
Education & Experience
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Matric (essential); post-matric qualifications advantageous
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3–5 years’ claims/admin experience in the long-term insurance industry
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Pension/Provident Fund experience is a plus
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Strong customer-centric attitude and professional telephone etiquette
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