Consultant – Call Centre
Business Segment: Insurance & Asset Management
Location: Roodepoort, Gauteng, South Africa
Job Type: Contract
Job Ref ID: 80439718A-0001
Date Posted: 2 April 2025
Job Description
The Call Centre Consultant will provide high-level service across various Standard Bank Insurance Products through multiple communication channels. The role includes resolving insurance queries for Standard Bank Customers, SBIB Provincial Offices, SBSA Branches, Underwriters, and Brokers. The consultant will also act as a subject matter expert on at least one insurance product, while being supervised on others.
Qualifications & Experience
Education:
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Matric/Diploma/Degree in Finance and Accounting
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FAIS Accredited (Non-Negotiable)
Experience:
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2 – 5 years experience in the insurance industry
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2 – 5 years experience in a call centre or telephone-based role
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Knowledge of at least one insurance product (for an Insurance Consultant Level 1)
Key Competencies
Behavioural Competencies:
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Articulating Information
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Checking Things
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Developing Expertise
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Following Procedures
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Interacting with People
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Interpreting Data
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Managing Tasks
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Meeting Timescales
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Providing Insights
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Taking Action
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Team Working
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Upholding Standards
Technical Competencies:
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Client Knowledge
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Client Retention
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Client Servicing
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Client Value Propositions
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Insurance Principles
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Insurance Products & Services
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