Customer Services Call Centre Learnership – Tenacity Financial Services

Location: Northern Suburbs (Cape)
Posting Date: 08 April 2025
Reference Number: TFS-727
Job Type: Learnership (Contract)
Duration: 15 months
Salary: Market Related

About the Learnership:

Are you currently unemployed, aged 18–30, and have a Grade 12 qualification? Tenacity is offering a 15-month Learnership where you will study and work at the same time. This opportunity combines classroom-based training with practical on-the-job experience in Customer Services, leading to an NQF Level 4 Micro Finance qualification.

You will also gain valuable call centre skills, business knowledge, and professional experience to help you grow in your career.

Requirements:

Grade 12 with Mathematics or Mathematical Literacy
Currently unemployed and not studying
Aged 18 to 30 years
No prior learnership or skills programme in the past 12 months
Willingness to work shifts and weekends
Positive attitude and strong work ethic
Committed to completing the full 15-month programme

What You’ll Learn and Do:

Attend training sessions and pass all competency assessments
Submit a complete Portfolio of Evidence
Assist the Customer Services team in helping customers
Handle customer queries and complaints via phone or other channels
Deliver professional and quality customer service
Complete admin tasks related to customer accounts
Follow policies, procedures, and standard processes
Work as part of a team and contribute to business goals

Skills and Attributes:

Passion for helping people and solving problems
Clear and confident communication
Calm under pressure
Customer-focused mindset with empathy
Adaptable and quick-thinking
Organised with good time management
Willingness to learn and grow

Click here to apply

Customer Services Call Centre Learnership – Tenacity Financial Services