Internship – Call Centre

Company: FNB (First National Bank)
Location: Johannesburg
Time Type: Full-time
Application Deadline: April 14, 2025 (5 days left to apply)
Job Requisition ID: R32069

Job Description

Welcome to FNB – home of the #changeables.
Join a team of diverse minds, unique talents, and an environment that stays curious and constantly innovates. This internship is an opportunity to gain real work experience in various departments and develop a solid understanding of the financial services industry.

Key Responsibilities

As a trainee Call Centre Agent, you will:

Deliver exceptional customer service via phone, email, and live chat.
Resolve customer complaints and queries with ownership and professionalism.
Build and maintain effective stakeholder relationships.
Contribute to a culture of service excellence.
Participate in innovation initiatives and provide feedback on improvements.
Comply with governance and compliance standards.
Work responsibly and meet performance standards and deadlines.
Attend meetings and maintain documentation.
Continuously seek feedback and development opportunities.

Ideal Candidate Profile

Minimum Requirements:

Matric (Grade 12)
1+ year of call centre experience
Strong customer service skills

Personal Attributes:

Curious and courageous
Obsessed with learning and growth
Team player
Adaptive and flexible
Innovation-focused
Results-driven

What You’ll Gain

A challenging and collaborative work environment
Exposure to innovation projects
Networking opportunities within the financial industry

Important Notes

Closing Date: April 14, 2025
Applications will not be accepted after the deadline.
FNB is an equal opportunity employer and supports the advancement of individuals with disabilities.

Click here to apply

Internship – Call Centre