Membership Clerk
Company: Momentum Health
Location: Durban, Cornubia, KwaZulu-Natal
Job Type: Permanent
Closing Date: 23 April 2025
Reference Number: MMH250411-1
About the Role
Momentum Health is hiring a Membership Clerk to join their team in Durban. The purpose of this role is to process membership applications and updates accurately and in line with internal policies and procedures.
Key Responsibilities
Membership Processing
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Enforce scheme rules and eligibility criteria
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Maintain accurate membership records
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Ensure 99.5% quality and complete documentation
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Respond to queries from members, service providers, and employers
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Help meet service delivery targets and performance standards
Client Service
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Offer expert support to clients and stakeholders
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Recommend ways to improve customer experience
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Honour service level agreements
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Build long-lasting, positive relationships
Teamwork & Personal Growth
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Keep up with industry knowledge and legislative updates
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Work closely with peers to ensure efficiency
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Suggest and support process improvements
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Take ownership of your career development
Financial Responsibility
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Recommend ways to improve cost-efficiency
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Use company resources responsibly
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Identify and manage risks
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Support financial planning and efficiency goals
Minimum Requirements
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Grade 12 / Matric (Essential)
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Higher Certificate in Office or Business Administration (or similar)
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1–2 years’ experience in admin or data entry
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Experience in client service environments
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Fluent in English (additional languages an advantage)
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Knowledge of industry regulations and standards
Skills & Competencies
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Excellent teamwork and communication
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Strong task and time management
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High attention to detail
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Comfortable with change and procedures
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Decision-making ability
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