Receptionist
Company: Sun International – Wild Coast Sun
Location: Eastern Cape, South Africa
Job Type: Permanent
Positions Available: 3
Date Posted: 8 April 2025
Job Reference Number: SI-131
Salary: Market Related
Job Summary
Wild Coast Sun is seeking a dynamic and professional Receptionist to join the Front Office team. You’ll be the first point of contact for guests—handling check-ins and check-outs, offering warm hospitality, and ensuring a memorable guest experience.
Minimum Requirements
Education:
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Grade 12 (Matric)
Experience:
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2 years’ experience in a customer service role, preferably in a hotel environment
Knowledge & Skills:
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Knowledge of hotel facilities and services
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Proficient in Front Desk procedures
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Experience with Opera Suite and MS Office
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Cash handling, Forex, and cashiering procedures
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Excellent verbal communication and telephone skills
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Problem-solving and conflict management
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Strong interpersonal skills and professional appearance
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Ability to upsell hotel services
Key Responsibilities
Reception Services:
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Greet guests warmly and professionally
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Manage check-in/check-out, billing, key cutting, and payments
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Respond to guest queries, special requests, and complaints
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Maintain clear records of bookings and billing
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Upsell rooms and promote hotel services
Guest Experience:
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Build rapport and offer personalised service
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Ensure guest comfort and satisfaction
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Provide information about hotel promotions and nearby attractions
Administration & Planning:
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Keep workstation clean and stocked
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Monitor front-of-house appearance and equipment
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Maintain records and handle float and daily cash-ups
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Work shifts, including evenings and weekends
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