Senior Customer Service Officer

Location: Airport Industrial, Cape Town, Western Cape
Closing Date: 21 April 2025
Reference Number: BOX250407-1
Job Title: Senior Customer Service Officer – Cape Town
Job Type: Permanent
Division: Supply Chain
Department: Distribution Centre
Number of Positions: 1
Minimum Education Level: Grade 12 | National Certificate
Job Category: Logistics

We're Hiring: Senior Customer Service Officer – Boxer Distribution Centre (Cape Town)

Based at Airport Industrial, Cape Town
Help Us Deliver the Difference – One Store at a Time

Are you passionate about customer service and logistics? Boxer Superstores, one of South Africa’s fastest-growing and most trusted retailers, is looking for a Senior Customer Service Officer to join our Cape Town Distribution Centre team.

This is your opportunity to play a vital role in ensuring smooth stock deliveries to our Boxer stores by coordinating outbound and planning functions with excellence.

Key Purpose

To coordinate and support the outbound and delivery planning functions of the DC to ensure timely, efficient, and well-communicated deliveries to Boxer stores.

Ready to drive excellence in outbound logistics?
Apply today and help keep our stores well-stocked and our communities served.

Minimum Requirements

Grade 12 (Matric) – essential
2-year Diploma or Degree in Logistics, Supply Chain, or Retail Management – advantageous
Minimum 3 years' experience in a similar customer service/logistics environment
Strong working knowledge of Microsoft Excel and Word
Familiarity with WMS (Warehouse Management Systems)
Understanding of the supply chain and FMCG retail operations
Warehouse and logistics planning experience
Strong numerical and analytical skills

Key Responsibilities

Delivery Schedule Coordination

Receive and verify transporter schedules
Cross-check accuracy and communicate ETAs to store managers
Help stores plan staffing for incoming deliveries

Pallet Estimation & Planning

Retrieve store orders from BOMM system
Estimate pallet volumes
Compile and share pallet spreadsheets with transporters
Recommend appropriate truck sizes
Complete collection documents for outsourced transport

Communication & Coordination

Liaise between stores, regional managers, and DC operations
Keep stakeholders updated on order statuses and delivery issues
Resolve delivery-related queries

Transporter Liaison

Communicate directly with transport companies
Confirm logistics details and follow up on delays

Order Monitoring & Reporting

Monitor daily order cut-off times
Report late orders to regional and DC managers
Begin planning immediately for stores that meet submission deadlines

JABS Allocation Support

Generate and merge store orders via BOMM system
Print and submit orders for picking

Click here to apply

Senior Customer Service Officer