Service Center Administration

Service Center Administration – Pepkor Lifestyle

Location: Roodepoort, Gauteng
Division: HiFi Corp
Business Unit: Clearwater
Job Type: Permanent
EE Status: Only open to EE candidates
Posted: 17 April 2025

Introduction:

Pepkor Lifestyle is looking for a dynamic individual to join the Customer Resolution Centre team. The role involves managing, resolving, and escalating customer queries across all communication channels to ensure a top-notch customer experience.

As the first point of contact for customers, you'll address inquiries, resolve issues, and ensure overall satisfaction. This position requires strong communication, empathy, and problem-solving skills.

Key Responsibilities:

Handle customer queries and complaints efficiently through various communication platforms
Resolve issues in a professional and empathetic manner
Escalate complex problems when needed to ensure timely resolution
Maintain knowledge of company policies and processes
Use CRM systems to document customer interactions
Demonstrate proficiency in social media communication
Uphold ethical responsibilities and deliver excellent customer service

Minimum Requirements:

Grade 12
One year of experience in a Customer Resolution Centre or similar role
Tertiary qualification is advantageous
Previous customer service experience beneficial
Basic computer skills and experience with customer service software

Skills:

Strong written and verbal communication
Personal resilience and ability to multitask
Time management and interpersonal skills
Active listening and interpretation
Conflict resolution
Ability to work under pressure and handle high call volumes
Empathetic and patient approach

Behaviours:

Energy and drive
Customer orientation
Problem-solving mindset
Planning and prioritising
Assertiveness
Attention to detail
Following instructions and procedures
Ability to work well with people

Click here to apply

Service Center Administration